A customer service portal will enable your staff to set up a repository of information to help users install, use and service their products, using a software similar to that used in Wikipedia. This, together with a user forum will enable your customers to ask questions and receive answers in a web format which enables other users to see the answers independent of whether your customer support staff are in the office.
Furthermore, these tools (optionally) can permit the empowerment of other people outside of your organization to contribute to the knowledge base about your products by adding their own comments and participating in the discussion. Building a community around your products is a great way of increasing your customer and user loyalty to your products, improving your customer service, and also will help increase the visibility of your products on the web, since google and most other search engines rank web sites on the basis of the volume of useful content on your web site.
Our service includes:
- Setup and configuration of knowledge base and user community forum.
- User training
- Telephone help and support (12 months)